Support
How can we help?
Clear answers about delivery, returns, authenticity, and how we care for every unique piece.
Buying second-hand should feel as considered and secure as buying new. Here you'll find clear answers about how TUP works, how we curate pieces, and how we support you from purchase to delivery.
Buying from TUP
Everything you need to know before and after placing an order.
The Unique Piece is a curated marketplace for quality second-hand furniture. Each piece is individually selected, reviewed, and listed with detailed descriptions and photographs. When you purchase, we manage the transaction, coordinate delivery, and remain your point of contact from checkout to delivery.
Yes. Each item on The Unique Piece is unique. Once a piece is sold, it is removed from the platform and will not be restocked.
Every item is reviewed by our team to ensure it meets our standards for quality and condition. We assess materials, construction, overall condition, and any signs of wear. Only pieces that align with our curation standards are accepted.
Each listing includes a clear description of the item's condition, including any visible signs of wear or age. We believe imperfections are part of an object's story and make every effort to describe them transparently.
Yes. All photos are of the actual item listed. We do not use stock images. We aim to represent each piece as accurately as possible through detailed imagery and descriptions.
At this stage, items are available for purchase exclusively online. If you have specific questions about a piece, our team is happy to assist before you place an order.
Once your order is confirmed, we take care of coordinating preparation and delivery. You'll receive updates regarding pickup and delivery, and if you prefer to arrange pickup yourself, we can share the seller's contact details.
Yes. All payments are processed securely, and each transaction is supported by our team. From curation to delivery, we ensure a considered and transparent buying experience.
Unlike open marketplaces, The Unique Piece focuses on thoughtful curation, quality standards, and end-to-end support. We believe buying second-hand should feel as intentional and reassuring as buying new.
Shipping & Delivery
Delivery timelines, fees, and our White-Glove service.
Our White-Glove Delivery service includes delivery to the room of your choice, unpacking and assembly if required, and removal of all packing materials. Each piece is handled with exceptional care from the seller's location to your home.
UAE deliveries are typically scheduled within 3–5 business days, subject to logistics coordination and item size. Delivery timelines are estimates and not guaranteed.
We deliver to all seven UAE emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. International delivery may be available upon request.
Yes. During checkout you can select "Self Pick-up" and we will share the seller's contact details to coordinate collection directly.
Our flat TUP Delivery fee is AED 50. Self pick-up is free.
Returns & Refunds
Our claims window, eligible reasons, and how refunds work.
Buyers have 24 hours after delivery to report any issues. Returns may be accepted if an item differs significantly from the listing, has major undisclosed damage, is not authentic where stated, is structurally unsafe, or if the incorrect item was delivered. Photos or videos may be requested to help us review the issue.
Contact our support team at support@theuniquepiece.ae with your order number and a description of the issue. Include photos or videos where possible. We will review your case and respond within one business day.
Approved refunds may exclude delivery or handling costs depending on the circumstances. Returned items must be in the same condition as delivered — additional damage may affect refund eligibility.
Product Authenticity
How we review, verify, and represent every listed item.
Every piece submitted by sellers goes through our curation review before it is published. We check condition descriptions, photographs, and provenance information. Formal third-party authentication is not guaranteed unless clearly indicated in the listing.
A verified seller has provided valid documentation and passed our onboarding review. Their listings are given priority in our curation process.
Yes. Use the Contact Us form or reach out to our team and we will arrange additional photos directly from the seller.
Orders & Payments
Accounts, payment security, and managing your order.
Yes. Creating an account allows us to securely manage your order, delivery updates, and any post-purchase support.
Payment is collected at checkout once your order is confirmed.
Yes. All payments are processed securely through our encrypted payment system using trusted payment providers. Funds are held in escrow and released only after delivery is confirmed.
Once an order is confirmed, changes or cancellations may not be possible due to the nature of one-of-a-kind items. If you need assistance, please contact our team as soon as possible.
We accept all major credit and debit cards including Visa, Mastercard, and American Express.
Selling on TUP
How to list your pieces — whether you're an individual or a professional seller.
The Unique Piece works with both individual sellers and professional sellers, including vintage dealers, design studios, and curated shops. The selling process is adapted to each profile.
Individual sellers can submit items through our seller application form. Each submission is reviewed to ensure it meets our quality and curation standards before being listed.
We accept quality second-hand furniture and décor with good overall condition, strong craftsmanship, and design value.
Items remain with the seller until sold. We coordinate pickup and delivery directly from your location, unless you prefer to arrange pickup yourself.
Once your item is sold and successfully delivered, payment is released to you according to the agreed terms.
Professional sellers include vintage dealers, interior designers, studios, and businesses selling curated furniture or décor as part of their activity.
Professional sellers apply through our dedicated onboarding process. Accepted partners receive tailored support, curated listings, and access to professional selling options.
Yes. Professional sellers may list multiple items, subject to curation and quality review.
Commission structures for professional sellers may vary and are shared during the onboarding process.
No. All items are reviewed, and only selected pieces are accepted to ensure consistent quality across the platform.
Pricing is agreed collaboratively. Sellers may suggest a price, which is reviewed with our team to reflect market value and positioning.
If an issue is reported, our team reviews the request based on the listing details and supporting information, working toward a fair outcome for both buyer and seller.
Trade Programme
Dedicated support for interior designers and trade professionals.